Shipping & Delivery FAQs
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Yes. We offer free shipping on orders of $75 or more, excluding hydraulic cylinders and select LTL orders shipped within the Continental United States.
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Our business hours are Monday through Friday, 8:00 AM to 2:00 PM MST. Orders placed during business hours typically ship within 24 hours.
For large kits and custom products, please allow up to 72 hours for processing and shipment. Orders placed over the weekend will ship on the following Monday.
Once your order ships, you will receive tracking information at the email address provided with your order. -
We primarily ship orders via UPS or USPS. In general, smaller orders weighing less than 20 lbs are shipped via USPS, while larger orders over 20 lbs are typically shipped via UPS.
During checkout, you can select available UPS shipping options, including UPS Ground, 2nd Day Air, or Next Day Air, after entering your shipping address. -
Delivery times depend on your location, shipping method, and order weight. Most orders typically arrive within 3–7 business days.
For orders shipped via UPS Ground (typically orders over 20 lbs), use the map below to estimate your delivery time.
For orders shipped via USPS Priority Mail (typically orders over 1 lb and under 20 lbs), use the map below to estimate your delivery time.
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First, check whether your order has shipped by looking for a shipping confirmation email or checking My Orders if you have an account.
If your order has not yet shipped, please review the How long does it take for my order to ship? section above.
If your order has shipped, please check the tracking information provided in your shipping confirmation. Once a package has been shipped, the carrier's tracking information will provide the most up-to-date status.
Occasionally, shipments may experience carrier-related delays. You can also contact your local post office or UPS location for additional updates.
If there has been no tracking update for 5 consecutive business days, please contact us and we'll work with you to find a solution. -
Yes. UPS Next Day Air and 2nd Day Air options are available during checkout after you enter your shipping address.
If you only see the free shipping option after entering your address, please contact us at support@toplineteam.com, and we'll be happy to assist you.
Please note: Expedited shipping orders are only guaranteed to ship the same business day if they are placed before 2:00 PM Mountain Standard Time (MST). Orders placed after 2:00 PM MST will ship on the following business day.
Orders placed on Friday with Next Day Air or 2nd Day Air shipping will arrive during the following business week. Expedited shipments are not delivered on Saturdays or Sundays.
SATISFACTION GUARANTEE
MONEY BACK GUARANTEE
We guarantee our quality products will meet or exceed your expectations
FAST DELIVERY
Fast delivery options to get it to you with 2 day shipping, or even overnight
60 DAYS RETURN
You may return any unused and unmodified item in its original packaging
What our customers say
"Outstanding quality and service. The team went above and beyond to ensure we got exactly what we needed."
John Smith
"Highly recommend! Fast shipping, excellent communication, and the product exceeded our expectations."
Sarah Johnson
"Professional service from start to finish. We've been working with them for years and they never disappoint."
Michael Chen